Sofia is Bulgaria's capital and the most important political, administrative, cultural, and educational center in the country, with a current population of 1,8 million inhabitants. The municipality constantly works to improve the urban environment. Through its involvement in Policy Cloud, it is addressing urban policy as a critical success factor. Policy design is based on the analysis of big data sourced from sectors such as transport and parking, waste disposal, and public order.

Policy Cloud big data streaming technology and real-time big data platform will enable Sofia municipality to improve operational efficiency, transparency, and decision making.